Terms & Conditions

Last Updated: 21 November 2025

Welcome to FoodPlazaa. By using our website and services, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

1. Service Overview

FoodPlazaa provides local food delivery services within selected areas only. We accept online orders and deliver fresh food directly to your location.

2. Order Policy

Once you place an order, you will receive a confirmation notification.
Orders must include accurate delivery information.
Any incorrect address or phone number may result in delivery failure.

FoodPlazaa reserves the right to cancel orders that appear suspicious, incorrect, or incomplete.

3. Payment Options

We offer the following payment methods:

Cash on Delivery (COD)
Online Payment via Razorpay

All online transactions are secure and encrypted.

4. Delivery Policy

Deliveries are available only in selected local areas.
Delivery charges may apply depending on distance.
Delivery time may vary based on order load, location, traffic, and weather conditions.

FoodPlazaa is not responsible for delays caused by uncontrollable situations.

5. Cancellation Policy

You may cancel an order within 5 minutes of placing it.
After 5 minutes, preparation begins, and cancellations are no longer accepted.

6. Replacement & Refund Policy

You will be eligible for a refund or replacement only if:

The wrong food item has been delivered
The delivered order does not match the bill

Refund is not provided if:

The customer provided incorrect address
The food was delivered correctly
The customer did not like the taste

7. Misuse of Website

Any misuse, fake orders, false information, or abusive behavior may result in order cancellation or permanent blocking from services.

8. Ownership

All content, images, menu items, design, and text on this website belong to FoodPlazaa. Copying or reusing without permission is prohibited.

9. Contact

For any assistance or queries, contact us at:
📞 9339521362
📧 mmanatosh078@gmail.com